Privacy & Refund Policy – Big Dream Creation
Effective Date: June 29, 2025
Big Dream Creation ("we") is committed to protecting your privacy and ensuring transparency regarding how your information is used in our investment programs. This document outlines our Privacy Policy and Refund Policy for all investment-related activities on our platform.
Privacy Policy
1. Information We Collect
We collect the following personal and transactional information from you:
2. How We Use Your Information
We use your information to:
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Process and confirm your investments
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Verify your identity (KYC compliance)
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Communicate updates regarding your investment
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Provide customer support
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Prevent fraud and ensure legal compliance
3. Data Protection
Your data is securely stored and encrypted using modern security technologies. We do not share or sell your information to third parties, except:
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As required by law
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To payment processors (e.g., for UPI, card, or wallet transactions)
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To regulatory authorities for compliance
4. Cookies and Tracking
We may use cookies to:
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Enhance user experience
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Analyze traffic patterns
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Store user preferences
You can disable cookies in your browser settings, but doing so may limit some functionalities.
5. Third-Party Links
Our website may include links to third-party sites. We are not responsible for the privacy practices of these external websites.
Refund Policy
At Big Dream Creation, we prioritize transparency and investor satisfaction. However, due to the nature of investments, we maintain the following refund policy:
1. Eligibility for Refunds
Refunds are only applicable under the following conditions:
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Double or incorrect payments made by mistake
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Investment plans canceled within 24 hours of purchase and before activation
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Technical error in the transaction that results in non-receipt of the investment plan
2. Non-Refundable Situations
Refunds will not be granted under the following scenarios:
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Delay in expected return on investment (ROI)
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Withdrawal request after the lock-in period begins (as per selected plan)
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Change of mind after the investment plan is activated
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Speculative or future losses due to platform value or market changes
3. Refund Request Procedure
To request a refund (if eligible), please email bigdreamdesk@gmail.com
with the following:
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Full Name
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Investment Transaction ID
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Date and Method of Payment
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Reason for Refund Request
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Any supporting documentation (e.g., payment receipts, screenshots)
We will process eligible refunds within 7 working days from the date of request approval.
Changes to This Policy
Big Dream Creation reserves the right to update this Privacy & Refund Policy at any time. Users will be notified of significant changes via email or platform notification.
Contact Us
For any questions about this policy, please contact us at:
📧 bigdreamdesk@gmail.com
